As a business and executive coach, I deal with a range of business challenges across different industries, from small businesses to large corporates. But ultimately, the challenges boil down to three core issues. Time, Team and Money.
Most of my time is focused on leadership and team issues, because if you think about it, when the team is operating optimally, the money follows, and time becomes less of an issue.
So, what are the major challenges that most businesses face with their teams?
After more than a year of gathering data on our online questionnaire, and after 10 years of business and executive coaching experience, we have highlighted the following trends that have emerged as team challenges.
A fish rots from the head. It therefore stands to reason that when businesses have issues with employees, the first place to start is as the top. Most people learn a skill or a trade and have experience in doing tasks. When employees do well at their jobs, they get promoted and inevitably take on the role of managing others, where their experience is often lacking.
52% of our business prospects admit that they don’t have a training curriculum or plan to teach key leadership skills to the management team. For a business to keep evolving and growing, the business needs to change, yet 45% of businesses have not developed the leadership team to be change agents.
Succession planning is also often overlooked. Companies unconsciously invest in their employees. It takes time to train them and get them to a point where they can add value beyond their job descriptions. It’s at this point that you want to retain them, but it’s also at this point where they start realising their own value and start looking elsewhere.
43% of our respondents do not have a system for identifying and developing future leaders. In business, if you are not grooming someone to take over your job, you are destined to do it yourself forever, and neither you nor your business will grow.
Team morale and job satisfaction
No one will dispute that happy employees are more productive, creative and better team players. It is therefore no surprise that 46% of our prospects see the need to improve staff morale. The challenge is that 54% don’t have an effective tool for measuring employee satisfaction. You can’t manage what you can’t measure, so a workplace culture and employee satisfaction audit is a crucial starting point for most of my coaching clients.
Employees are happiest in their jobs when they enjoy what they do and have fun doing it. They are looking for recognition, a sense of belonging and a feeling that their boss and peers have a genuine interest in who they are when they are not at work. Yes, a results-driven organisation needs a scorecard, key performance indicators, targets and a focus on the numbers, but not at the expense of losing the personal touch.
It’s a reality we can’t escape. Not every employee is the right fit for the job. When the job is not right for the individual, the individual is not right for the job and this often results in poor performance. So, then what? 52% of our prospective clients admit they do not effectively deal with poor performers. Anyone can lead when the going is good, but it’s these tough conversations that make true leaders emerge.
41% of the business owners we have engaged with said that the quality of work is impacted by employees with poor attitudes. In addition, 41% identified that there is not a high level of collaboration between management and front line employees. When the leadership of the business is not communicating an inspired and shared vision that excites and motivates the employees to act in the best interests of the company, this disconnect is felt by the people who pay the salary bill – the customers.
So, we’ve gone full circle… team issues are leadership issues. And if that is not a good rationale for business and executive coaching, then what is? If you are not sure if business and executive coaching could benefit your leadership and, by extension, your business, why don’t you book a complimentary exploratory session with me?