BALANCING EFFICIENCY AND CUSTOMER CENTRICITY

Post author:Greg Mason
Post published:March 14, 2024
Post category:Customer service / Systems and processes
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Business owners, leaders and management regularly look for ways to improve efficiency and streamline operations. Anything that saves time, saves money. In addition, technology gives us the ability to automate…

WHY EMPLOYEES RESIST SYSTEMS AND PROCESSES

Post author:Greg Mason
Post published:September 22, 2022
Post category:Systems and processes
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Business coaching proves again and again that change is hard. We are creatures of habit. But without change, businesses can’t grow. So it stands to reason that one of the…