When it comes to providing customer service, your business often only has one chance to get it right. With all the options available to your customer, one negative experience is…
The concept of customer service gets thrown around in most companies and businesses. However, in many cases it’s just lip service. Customer service is of critical importance to your business.…
I spend my working days talking to business owners about their challenges. In the past I tended to dismiss discussions about a weak economy, as an excuse for poor performing…
