Emotional Intelligence, or EQ, is one of the most important factors in personal and professional success. In fact, in a survey of hiring managers, almost 75% of respondents suggested that they valued an employee’s EQ more than their IQ.

Why? Because people with high EQ make better decisions, solve problems and keep cool under pressure. They resolve conflict, have greater empathy, listen, reflect and respond to constructive criticism. As a business owner, wouldn’t you rather have these people on your team than those with low EQ? For example, people who play the role of the victim. avoid taking responsibility for errors. People with low EQ have passive or aggressive communication styles, refuse to work as a team or are overly critical of others and dismiss others’ opinions.

The important fact about EQ is that it can be improved with training and practice. Therefore, it’s a large part of our coaching programmes at bizHQ, as it promotes behaviour linked with success.

There are 4 pillars of EQ

Self Awareness

Self Awareness: Know which emotions you are feeling and why. Furthermore, you need to understand the link between your feelings, behaviour and performance.

Self Assessment: Reflect honestly on your strengths and weaknesses. Learn from experience and be open to candid feedback.

Self Confidence: You need to ground yourself to be secure and self assured in any situation. Be willing to express contrary opinions, and have belief that you control the direction of your life.

Self Management

Self control: Stay composed and positive regardless of your emotions. Manage impulsive feelings and negative emotions and think clearly under pressure.

Transparency: You should be trustworthy and conscientious. Deliver on your promises. Act ethically, admit mistakes, hold yourself accountable and work thoroughly and vigilantly.

Adaptability: Learn to be flexible to change yourself or something to fit in with changing circumstances, rather than being set in your ways.

Achievement orientated: Work towards a self-imposed and defined standard of excellence, set challenging goals and use your time efficiently.

Initiative: Take the lead in problem-solving and conflict resolution. Take action to prevent problems from occurring in the first place. Look for fresh, original solutions or generate new ideas.

Social awareness

Empathy: Understand and appreciate someone else’s feelings, views and issues and re-experience them by listening actively to what others say both verbally and non-verbally.

Organisational awareness: Read group politics and emotions. Understand the rationale behind the organisation and its structure and see the bigger picture from all perspectives.

Service orientation: Assist in others’ personal development and satisfaction. Through careful questioning, you can identify issues that are affecting an individual’s performance.

Relationship management

Inspirational leadership: As an effective manager, your team must be willing to follow your lead. Inspire others to work with you to achieve goals by holding yourself and others accountable.

Developing others: Provide constructive feedback to develop individual team members. Recognise achievements of individuals and challenge them to explore new opportunities.

Influence: This is the extent to which you are able to win over and persuade others with a convincing and clear argument.

Change catalyst: Identify and initiate new ideas and approaches and challenge the status quo. Recognise the barriers to change and find ways to remove them. Be a champion for change.

Conflict management: Recognise, prevent or manage areas of conflict to a positive resolution. You need to be open minded and willing to embrace different perspectives.

Building bonds: Build mutually beneficial relationships. Develop a broad personal network of colleagues, professionals, contacts and friends who like and respect you.

Teamwork and collaboration: Create a cohesive team and ensure the company objectives are defined and understood by all. All contributions must be valued.

We’ve run many successful EQ workshops with business teams. If you have a team of people who are constantly looking for ways to improve themselves, this is a great workshop to invest in. Contact me for more information.

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